First of all I would like to say sorry that it's been quiet for a while. I have been to Germany and the UK and seen some of you in person and I also moved house where I now have no internet. So all not so easy sometimes.
If you read my last entry (and if not, why not?), you might remember that I said that chronologically something else noteworthy happened before the hurricane. It needs a bit of an introduction, so here we go.
Like most other hotels, managers here have to occasionally perform a function that is commonly known as MOD (Manager on Duty) or Duty Manager. It usually hits you twice a month and here is more like what I was used to before I came to Grosvenor House where the whole Duty Manager thing is a real laugh. If you're unlucky you have to sort out real problems like thefts or deal with Overbooking situations or system problems. If you're lucky it's just walking around a lot talking to people who are all happy enjoying their holiday. The whole task is not be taken too easily as in case of any real emergency you're basically it and you better know what to do as to not make a complete fool out of yourself and the hotel. Now, over the years I had ample training of making a fool out of myself, but I was still reluctant to just go and start doing these shifts without pretty much knowing anything.
So, the idea is born to do one shift together with the Security Manager to get some more information on the whole "what-to-do-if"-scenarios. This guy is called Robert and he is from Florida. So, he's also not from the island and is also struggling a bit with the languages. Not as much as me of course, as he would need to lose his tongue to be in as many language problems as I'm in.
He's black and he used to play professional basketball before and therefore (maybe not surprisingly) is not exactly what you would call a small fellow. In fact, he is more of a giant.
I'll leave it to you to imagine what sort of an odd couple the 2 of us make when we go on our rounds in the hotel....
So it is that I find myself on a Sunday morning walking the hotel with Robert. Something you don't get to do a lot on these shifts in London, Germany or say Norway is to check the condition of the beach and surf. So, this is a bit of a new one for me, however the rest is pretty much the usual. You need to check a room (which I'm ashamed to say was so bad that even to our 2 untrained pairs of eyes the room was clearly not ready to be given to paying guests), walk the property, record the occupancy as well as the usage of the F&B outlets and so on. We do all that and somehow pass the rather uneventful morning, go to Lunch and do a final round of the hotel before all that is left is to write up the report.
Robert actually was to do that alone and so I return to my room (I still live in the hotel at that point) and change out of my uniform into something more casual. It's about 3pm now and the shift change to the late MOD is at 4pm. Unlike me Robert is an Operations person and likes dealing with guests and problems. I think it's fair though to say that computers are not necessarily his friends. He knows his way around them just fine, but when it comes to placing the odd comma and making the occasional sarcastic remark about Housekeeping and other departments, there is other people more at ease with the task. You guessed right, that'll be me. As he calls me for help with his report I obviously go to his office and take care of the wording and all the formatting. For all I know, he might still be there trying to get Excel to merge those 2 cells. Bless him.
I know that the more skeptically trained of you are wondering where the hell all this is going, but just bear with me, we're almost there. Anyway, the time is about 3:55pm. All of a sudden the radio (or walkie talkie to some of you) goes crazy. Most of it is unfortunately in Papiamentu so Robert and me are not really any wiser as to what is going on. It takes us maybe 30 seconds to figure out that they are actually reporting a fight between guests at the pool! Once we figure this out we are obviously off running. Now I would like you to know that when you are attending any sort of physical confrontation, it is always somewhat comforting to be in the company of an almost 7 foot, 300 pound giant, that could easily play Linebacker for the Green Bay Packers.
Anyway, when we get to the pool there is a guy in the pool. Now this might not be very unusual in a resort, however, this guy is fully clothed (okay, he has lost one shoe) and he is bleeding rather profusely. There is another guy standing just on the verge of the pool with a pretty big rock in his hand shouting at the top of his lungs.
Now, we do not have the time or the space here to report what exactly had happened the half hour before this incident or the next 3 hours afterwards so I'll give you an Executive Summary. Just so you know, it took the Police and us about 3 hours to figure about half of this out.
About an hour before the Pool episode, 2 local guys ask for a room and are checked into a first floor room. These guys have come to the hotel with the sole purpose of using the room for some sort of deal. They are expecting 2 Asian guys with a lot of cash and the plan is to whack them and take off with the money.
To achieve this plan one of the local acts as bait in the room while the other guy puts a stocking over his face and hides in the closet with a gun (no kidding!).
Whatever happens next exactly is unknown, but certainly the 2 Asian guys prove a lot tougher than the 2 local guys expected. A big fight ensues and they trash the entire room in the process! However, it does not stop there. They crash into the door opposite their own room, take out a lamp in the corridor and eventually one of the local guys crashes through the railings (or more likely is transferred through it against his own will) and takes a dive down one floor into some sort of flower/plant decoration. He loses the gun (which is some sort of antique by the way which I doubt would actually fire) and sustains some injuries which cause him to bleed but do not really slow him down. From here on he takes off through half of the resort leaving a trail of blood and eventually seeking refuge in the pool. The Asians, having tasted blood, are in hot pursuit obviously forgetting the small detail that they have just left about $25,000 and the other local guy behind upstairs.
Needless to say that both money and guy are not there any more when they realize this fact. And so it goes on...
So, we're now back at the beginning...
After we get them separated and out of the pool, I try to stop the bleeding of the one guy until the ambulance and police arrives. I then entertain myself by viewing all places of the action and by trying to get all sorts of credit card information and so on and (I kind of liked this actually) by buying all other guests at the pool a drink. I also try to figure out what the pint or so of blood will do to the water quality in our pool, but I eventually leave that to the Chief Engineer. Kind of funny how suddenly all sorts of senior management show up, but whatever.
Eventually everybody gets arrested but to say that I have even a tiny amount of confidence in the Curacao Police force is a vast exaggeration.
So, so much for doing a nice little Manager on Duty shift here at my new hotel. If you want excitement, this is the place.
I have done 2 more shifts since then. On one of them I had to move out of my own room and on the other one there was a fire across the street, so at least it keeps you occupied.
I don't really know how to get there now, but I want to dedicate this episode to my friend Robert, who helped me through my first shift and who I could count on at all other times. For some mysterious reason Robert got fired last Friday, so Robert, should you ever read this, this one's for you.